Towards something new

Join us on our journey and read more about our new digital services.

More listening

Listen first, then develop. You have told us how we should improve our service, and now we are solving these issues one step at a time.

Increased smoothness

At this stop, we present a mobile application that is your new, convenient travel companion. It was about time! We are developing the application in phases while listening to you. 

More yours

There are as many different journeys as there are passengers. This is why our services will in the future meet the needs of each passenger exactly where and when their needs emerge.

How will these changes affect you?

Seat selection is now available!

© VR-Yhtymä Oy 2019

We are developing our services while listening to our customers. We want to make your train journeys smoother and easier. 
New app: VR Matkalla

The first version of our new mobile app can now be downloaded in the app stores.

Read more about the app
New ticket vending machines

Our new ticket vending machines are easy and fast to use.

More on ticket vending machines

New app: VR Matkalla

Your travel companion on commuter and long-distance trains

  • You can use one app to buy single tickets for both commuter and long-distance traffic and you can buy the return ticket at the same time.
  • You can see the progress of your journey at all times: what is the next station and how long is the stop, and when will you arrive at your destination.
  • Payment is quick and easy as you can save several cards to your profile or pay with MobilePay or Siirto.
  • Your tickets are safe and easily available in the application, even without internet connection.
  • The Messages section in the application is your loyalty card for the restaurant services on the train: there you can find all current benefits and offers.

What is a beta version?

A beta is a development version of an app, where not all pieces are yet in place. We are continuously developing the app and will introduce new features in phases, one step at the time.

How can we assist you?

The app has been developed together with our customers and with your feedback as a guideline. We want to improve the application with features that will make your journey better. What would you like to see in the application?

Let us know!

New ticket vending machines

Questions and answers

  • Displays are bigger, easier to read and more convenient to use than before.
  • Buying tickets is easy and quick: if you just need a ticket for the next train, you only need a few touches to proceed to payment.
  • With contactless payment, you can conveniently pay for purchases up to 50 €.
  • The needs of special groups, in particular wheelchair users, have been considered in the design.

Buy tickets conveniently at the platform

What else will be new?

In the autumn, we will gradually make the new website available to you. On the new website, you can buy train tickets for both commuter and long-distance traffic and find inspiring content for train travel.

We will keep you updated and let you know as soon as you can view the new website. What are your expectations towards the new site?

What's your wishlist?
New website

On our upcoming new website you can easily buy train tickets for both commuter and long-distance traffic.

Read more about the website

Our following stops are

In the autumn, we will introduce more application features, such as multi-tickets for commuter traffic and additional services for long-distance traffic so stay tuned!

Why are all the new features not yet available in the application?

It is important to us that we can make the new application available for our customers right from the beginning. We will add new features to the application as soon as they are ready. We recommend that you allow automatic updates in your phone settings, so that you are always using the latest application version.

Can I still use the old mobile apps?

You can still continue to use the VR Mobile and VR Commuter applications as before. We will close the old applications only when we have the new features requested by our customers implemented in the new application.

Where can I buy the tickets that are not yet available through the new services?

All our sales channels will operate as before alongside with the new channels.

Why is the look of the new application and the ticket vending machines different compared to the old ones?

Our new services have been designed to be easy to use and to respond to the current needs. The new colour scheme is fresh and it also works better for our customers who need accessibility.

Which tickets can I buy from the new vending machines?

From the vending machines, you can buy the most common tickets for commuter and long-distance traffic, as well as multi-tickets for commuter traffic. We have included the tickets that our customers most frequently buy from the vending machines. In the future, multi-tickets for long-distance traffic, season tickets, tickets for car-carrier trains, TrainBus tickets and tickets for Russian traffic can be bought through our other sales channels.

Will the ticket prices be increased with the introduction of the new channels?

No, there will be no price changes at this point. The Saver Ticket continues to be our cheapest ticket product, and it will be offered through all our new channels as well. However, the new and old channels are using different sales systems, and therefore there might be different amounts of Saver Tickets available in the different channels.

Why can't I see all my tickets in the VR Matkalla app?

The old and the new sales channels are using different systems, and therefore tickets that are bought in the old digital channels are not visible in the VR Matkalla app. These tickets are delivered to you normally by e-mail or can be found in the old apps. Tickets bought in the VR Matkalla app can be found in the "My journeys" section.

Asennukset alkavat kesäkuussa ja jatkuvat noin 5 viikkoa ympäri Suomea. Voit kysellä tarkemmista aikatauluista esimerkiksi sosiaalisen median kanavissamme (links to social media channels - ask for them!)

 FI / SV / EN

Where does this journey take us next?

  • Are you our corporate client? No worries, we have not forgotten you: you will be able to buy your tickets from the app a little later on our journey.
  • We are also renewing our multi-tickets. We aim to make the multi-ticket easy to buy and use with the help of the mobile app.
  • In the future you can also buy and travel with the season tickets using the app. We are currently planning this feature, and your wishes and feedback are more than welcome!

Now you can select seats for multiple passengers in Eco and Ekstra Class. 

The app now also features the long-awaited coach map with the possibility to select seats for multiple passengers! You can also upgrade your seat to Ekstra-class or the upstairs of the restaurant car.

New App